WHO REQUIRES THIS QUALIFICATION?
The objective of this qualification is to prepare learners for employment in the customer service industry. The qualification provides learners with the knowledge, understanding and skills needed to work in this sector.
WHY A HIGHFIELD QUALIFICATION?
Highfield is the leading provider of regulated compliance qualifications in the UK, certifying over 350,000 learners a year.
Highfield currently provides around 70% of all regulated food safety qualifications.
We’re extremely proud to be a Highfield-approved centre and offer industry-recognised qualifications that will enhance learners’ career prospects.
WHAT DOES THE QUALIFICATION COVER?
Topics include:
Understanding how to work in a customer service environment
Communication in customer service
The principles of personal performance and development
The principles of working in a business environment
Working with others in a business environment
WHO REQUIRES THIS QUALIFICATION?
The objective of this qualification is to prepare learners for employment in the customer service industry. The qualification provides learners with the knowledge, understanding and skills needed to work in this sector.
WHY A HIGHFIELD QUALIFICATION?
Highfield is the leading provider of regulated compliance qualifications in the UK, certifying over 350,000 learners a year.
Highfield currently provides around 70% of all regulated food safety qualifications.
We’re extremely proud to be a Highfield-approved centre and offer industry-recognised qualifications that will enhance learners’ career prospects.
WHAT DOES THE QUALIFICATION COVER?
Topics include:
Understanding how to work in a customer service environment
Communication in customer service
The principles of personal performance and development
The principles of working in a business environment
Working with others in a business environment
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