Duration
52 hours’ full course – 7 days, 09.00 – 17.30
(6 days if learners complete self-learning of 8 hours’ pre-course learning)
Completion of the Course will allow you to apply for:
SIA Door Supervisor Licence
For Successful Completion of the Course, You Must:
Hold a current valid First Aid Qualification and bring a copy of your certificate with you
- Principles of Working in The Private Security Industry
- Principles of Working as a Door Supervisor
- Application of Conflict Management for The Private Security Industry
- Application of Physical Intervention in the Private Security Industry
Why enrol on this course?
The Door Supervisor Training is a requirement to apply for an SIA Licence and work legally as Security Officer or as an SIA Approved Door Supervisor. With an SIA security qualification and with a Door Supervisor licence, you can work in nightclubs, events, retail, corporate and many other business sectors and settings. Door supervisors are responsible for the safety and security of customers and staff in venues such as pubs, bars, nightclubs and other licensed premises or at public events. Duties of a Door Supervisor may include:
- Patrolling and observing people’s behaviour and dealing with conflict, both inside and outside the venue.
- Restraining and escorting individuals out of the venue, if necessary.
- Dealing with emergencies, such as fires or bomb threats
- Supervising people as they leave the building
- Recording details of any incidents.
WHO REQUIRES THIS QUALIFICATION?
The objective of this qualification is to prepare learners for employment in the customer service industry. The qualification provides learners with the knowledge, understanding and skills needed to work in this sector.
WHY A HIGHFIELD QUALIFICATION?
Highfield is the leading provider of regulated compliance qualifications in the UK, certifying over 350,000 learners a year.
Highfield currently provides around 70% of all regulated food safety qualifications.
We’re extremely proud to be a Highfield-approved centre and offer industry-recognised qualifications that will enhance learners’ career prospects.
WHAT DOES THE QUALIFICATION COVER?
Topics include:
-
Understanding how to work in a customer service environment
-
Communication in customer service
-
The principles of personal performance and development
-
The principles of working in a business environment
-
Working with others in a business environment
Enhance your brand’s market presence with our Trade Marketing course, designed to boost your marketing strategies and drive business growth.
Learning Outcomes:
- Understand retail and distributor-focused marketing strategies.
- Develop promotional planning skills for increased market visibility.
- Improve channel marketing effectiveness and ROI measurement.
- Learn shopper marketing and merchandising techniques.
- Strengthen collaboration between sales and marketing teams.
Transform shopper insights into actionable retail strategies. Our Shopper Marketing workshops bridge the gap between marketing and sales teams to enhance in-store execution.
Learning Outcomes:
- Develop retail operations management and store performance skills.
- Improve customer experience and service quality standards.
- Learn merchandising, pricing, and stock management techniques.
- Strengthen staff leadership and sales supervision abilities.
- Increase retail profitability and brand reputation.
For FMCG and logistics professionals, our Distribution Management training covers strategic and operational excellence — from forecasting to route optimisation.
Participants gain expertise in:
- Develop efficient supply chain and distribution planning skills.
- Improve logistics coordination and inventory management.
- Learn cost-control and performance optimisation techniques.
- Enhance relationships with distributors and logistics partners.
- Strengthen delivery reliability and customer satisfaction.
High-performing teams don’t just happen — they’re built. Our Teamwork Development sessions foster trust, collaboration, and shared purpose across diverse teams.
Learning Outcomes:
- Improve team communication and collaboration to boost productivity and workplace morale.
- Develop conflict resolution skills for maintaining positive and professional working relationships.
- Strengthen leadership and cooperation within cross-functional teams.
- Learn effective delegation and accountability practices to achieve shared goals.
- Foster an inclusive, high-performance team culture aligned with UK workplace standards.
Boost your sales skills with our comprehensive Sales Training course, tailored to improve your team's performance and drive revenue growth.
Learning Outcomes:
- Master modern sales techniques to increase conversion rates and customer retention.
- Develop persuasive selling skills tailored to UK market dynamics and customer expectations.
- Improve negotiation and objection-handling abilities for higher sales performance.
- Learn structured sales processes for consistent revenue growth.
- Build long-term customer relationships through ethical and consultative selling practices.
In today’s competitive B2B environment, building long-term customer partnerships is key. Backed by industry experience, our B2B Selling Training helps sales professionals master the art of solution-based selling.
Programme outcomes:
- Master business-to-business sales strategies for corporate and enterprise clients.
- Develop consultative selling approaches to meet complex client needs.
- Improve proposal writing and presentation skills for professional sales environments.
- Learn pipeline management and CRM best practices.
- Increase deal-closing success in competitive UK B2B markets.
